DESCRIPTION OF PRESCRIPTION WAITING TIME AT THE OUTPATIENT DEPOSITS USING ELECTRONIC PRESCRIPTIONS AT UOBK (SPECIAL ORGANIZATIONAL UNIT) OF DR SLAMET GARUT REGIONAL HOSPITAL
DOI:
https://doi.org/10.33482/jmc.v13i01.396Keywords:
Prescription Waiting Time, Electronic Prescription, Pharmaceutical Services, Minimum Service Standards, Dr. Slamet Garut Regional General HospitalAbstract
Pharmacy services in hospitals play an important role in ensuring patient safety and service quality. One key indicator of pharmaceutical service quality is prescription wait time. According to Minister of Health Regulation No. 129 of 2008, the maximum wait time for non-compounded prescriptions is 30 minutes. Dr. Slamet Garut Regional Hospital has implemented an electronic prescription system to improve service efficiency; however, concerns remain regarding prescription processing times. This quantitative descriptive study aimed to analyze wait times for non-compounded electronic prescriptions in the outpatient pharmacy unit of UOBK Dr. Slamet Garut Regional Hospital. Data were collected through direct observation of 100 non-compounded electronic prescriptions over three days in June 2025. Wait times were measured from prescription receipt to medication dispensing and analyzed using descriptive statistics. The results showed an average wait time of 96.53 minutes, ranging from 66.07 to 121.03 minutes per day, significantly exceeding the national standard. Contributing factors included limited staffing, high patient volume during peak hours, and suboptimal performance of the electronic prescription system. These findings indicate that electronic prescriptions alone are insufficient to improve service efficiency without adequate human resources and system support. Therefore, comprehensive evaluation, workforce strengthening, and workflow improvements are needed to achieve national service standards.
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